the office relocation planning website

How to prevent telephone system fraud when you move office

Incidents of telephone system fraud have increased over the past two years which is attributed in the industry to the rise of IP PBX systems being installed by inexperienced people.

Anyone is able to download and install a telephone system on a PC at the click of a mouse without a single day's experience of telephony. But this is adding to the number of a fraud attacks which is putting your business at risk. If your business is relocating and you need to carry out a reinstallation of your IP Telephony system, use these 10 tips offered by Spitfire to safeguard your business against telephone system fraud:

  1. Change default administrator / engineer passwords - Anyone on the internet can find out the default password of most PBX systems - so get it changed as soon as it's been (re)installed.
  2. Disable or remove any build in default accounts - Often a software PBX vendor supplies built in accounts to help "get you going". This is useful in a closed lab but not for production use and is easily overlooked once installed.
  3. Change extension and voicemail default access codes - Obvious one but make sure your passwords are hard to guess.
  4. Ensure that if you have configured your voicemail for access from outside the office that calls cannot be made from within the voicemail system by "dropping down to dial tone" - This is classic fraud technique normally only used for making individual calls to hide other nefarious activity.
  5. Be wary of what numbers calls can be forwarded to you - As this is another commonly used technique to forward someone's extension to a fraudulent number. Forwarding your extension to a premium rate number is easy money for a fraudster.
  6. Block access to the PBX from all IP addresses except those that have legitimate access. Spitfire provide SIP trunk circuits within a closed MPLS VPN but some customers choose to deploy their PBXs on an internet connection in which case it is essential to lock down the network. Spitfire can also help scan your network after installation.
  7. Consider the physical security of the voice LAN to prevent people just being able to plug in a phone or laptop. For example, if you employ an overnight security guard you may want to consider what numbers they really need to be able to dial overnight.
  8. Create dial plans that restrict international calls to only those users who have a real business need to make them. Somalia, Cuba and North Korea are prime destinations for fraudulent calls to premium rate numbers that offer a scammer revenue share.
  9. Check call logs for unusual activity - particularly calls placed outside normal working hours and calls to un-recognised destinations.
  10. Check your business insurance to see whether you are covered for such a loss.

Use the IT & Telecoms Checklist when moving your business phone system to the new office.

 

Planning an office move? Go the office relocation planning resource centre

Latest Tips

  • Planning an Office Move - tips

    How do I even begin to plan an office move? Good question ... read on to find out how best to tackle the planning of your office move.

    Read Article
  • How To Move Office

    The challenges and logistics of an office move can sometimes feel overwhelming. This guide helps you understand the timeframes and costs you are likely to incur so you know more about what to expect when you move office.

    Read Article
Back to top ↑
×

Register for FREE

My office move will be in:

Terms & Conditions

INTRODUCTION
We are committed to protecting your privacy. This Privacy Policy explains how we use the information we collect about you and the procedures that we have in place to safeguard your privacy.

Please read this Privacy Policy carefully as once you use our website you will be regarded as having read and accepted this Privacy Policy. You must not use our website if you do not accept this Privacy Policy.

ABOUT US
This is the Privacy Policy for www.helpmovingoffice.co.uk (Website). This Website is owned and operated by Moving Office Limited. Our Registered Company Number is 06724444. Our Registered Address is The Beeches, Furzedown Lane, Amport, Hampshire, SP11 8BE. For the purposes of the Data Protection Act 1998, we are the data processor and controller of any Personal Data you submit via the Website. Our ICO Registration Reference Number is ZA007564.

1. YOUR PERSONAL DATA
We only collect Personal Data when you register for an account to access our Resource Centre (for example, in order to obtain a copy of a checklist or guide from the Resource Centre for the purpose of helping you plan your office move). You can control the level of Personal Data you do or do not wish to provide. You can also delete your account at any stage (this can be done from the Login page by following the relevant option) or by emailing us at info@helpmovingofice.co.uk.

2. PURPOSES FOR WHICH WE USE INFORMATION ABOUT YOU
We may use your personal information to:

  • administer your account with us;
  • identify you when you sign-in to your account;
  • provide you with the services and information offered through the Website;
  • enable you to access and use part or all of the Website;
  • personalise aspects of our overall service to you;
  • notify you about any changes to the Website;
  • ensure that content on the Website is presented in the most effective manner for you and your computer;
  • provide you with any required customer care;
  • analyse and research the use of our website and improve the quality of our services for users and advertisers;
  • comply with any relevant legal or regulatory obligation that we have, for example to make disclosures required by tax authorities, law enforcement and/or regulatory bodies, or other statutory requirements.

We do not sell or pass on Personal Data to third parties.

3. EXTERNAL LINKS
Our Website contains links to external websites. We are not responsible for the privacy policies or the content of any such websites. Should you click on any of these links then you are strongly advised to read their privacy policy before submitting any Personal Data.

4. THIRD PARTY PROVIDERS AND DATA PRIVACY
Our Website contains a Supplier Directory which enables you to source companies that provide products and services that are relevant for an office move. If you decide to contact any company listed in our Directory then we are not responsible for the privacy policies or the content of any such websites.

5. NON-PERSONAL DATA
Like many other websites we gather, use, analyse, sell and distribute non-personal data. Unlike Personal Data this information cannot be used to identify or contact you personally. Please be aware that if you use our website then you will be giving your consent to us sharing anonymised data about your use of our website with our third party partners. We do not share your Personal Data with any third parties and they will not be able to personally identify you from the data that we may provide to them.

6. SECURITY
The internet is not a secure medium. However we have put in place various security procedures as set out in this policy. Firewalls are used to block unauthorised traffic to the servers and the actual servers are located in a secure location which can only be accessed by authorised personnel. We also keep your information confidential. Our internal procedures cover the storage, access and disclosure of your information.

7. COOKIES AND WEB BEACONS
Cookies
A cookie is a piece of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are and information about your visit. Cookies can help to display the information on a website in a way that matches your interests. Cookies cannot be used by themselves to identify you.

The first type is a 'session-based' cookie. This means that it is only saved on your hard disk for the time you are using our website. We use these cookies to store your locations during a search session and to make it easier for you to access your account. The second type of cookie we use stays on your hard disk after your session and is called a 'persistent'. These cookies help us understand the number of different people coming to the site, rather than the total number of times the site is used. We use these cookies to manage the adverts that are shown to visitors to the Website.

If you do not want a website to create a cookie on your computer, most web browsers provide the option to disable them. However, our website may not work properly if you reject our cookies.

Web Beacons
A web beacon - sometimes called a clear GIF (Graphics Interchange Format) or pixel tag - is a line of code that we have installed on some of our pages to help us learn more about how our visitors make use of the content and services that we offer, and to count how often people visit different areas of the website. Web beacons are not visible in your browser and do not affect the content seen on the Website.

Web beacons help us provide a better service to you by allowing us to understand which areas of the site are more popular with visitors than others. We do not use web beacons to collect any personal information about you as an individual but we do use them to build up a picture of how people tend to use the Website.

8. Changes to our Privacy Policy
We may change this Privacy Policy from time to time to keep it up to date with legal requirements and the way in which we operate our business. We will post the updated Privacy Policy on the site so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it so please regularly check these pages for the latest version of this notice.

9. YOUR RIGHTS
You have certain rights under the Data Protection Act 1998. For example, we will always let you have a copy of the personal information we have about you should you request it. You can tell us about any changes or inaccuracies in your Personal Data and we will update, correct or delete your Personal Data as requested. You may also request copies of your Personal Data held by us. We will comply with your request as soon as is practicable and in any event within not more than 30 days of receipt of your request. For security purposes we may request proof of identification before disclosing the personal information requested to you. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive.

10. CONTACT DETAILS
If you have any questions about your Personal Data, this Privacy Policy or any other matter then please email us at info@helpmovingofice.co.uk, call us on 07444 340916 and ask to speak to someone in Customer Services or write to us at Moving Office Ltd, The Beeches, Furzedown Lane, Amport, Andover, Hampshire, SP11 8BE.